 4 months ago |
Craig Cooper , a member from 11 Renner Dr Cambridge, wrote: |
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 Our family has been patrons of Close Out Shoes for many years. We all have big feet and we have found Saucony shoes to be a superior product and we have appreciated their customer service. Until now. We host international students. We currently have s student from Spain. He is a very avid runner and needed new shoes so we took him to Closeout Shoes believing that he would receive the same kind of quality service and customer care that we had come to expect. Unfortunately, he made a purchase that he came to regret when we urged him to wear the shoes around the house for a while. He was experiencing buyer's remorse. We assured him that any "reputable" shoe retailer would take back the shoes with a refund since they were not used outside the house. Apparently, We were wrong with regard to Closeout Shoes. You see they have signs in the store that say "ALL SALES FINAL" that neither of us noticed. At the purchase counter we were not given any VERBAL warning about their unusual store policy. In all my years of dealing with this retailer, I have never noticed these signs before. The owner refused to offer a refund in spite my family's years of loyal patronage. We feel a strong sense of betrayal over this. My takeaway is that in her mind, enforcement of store policy is far more important than customer care and past history of patronage is meaningless. caveat emptor! 
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Closeout Shoes
1001 Langs Dr
Cambridge, Ontario N1R 7K7
519-621-7211 | phone
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